1. Introduction
SkyAssist Travel Services is committed to protecting user privacy. This Privacy Policy describes how information may be collected and used when visitors access our website, call our support number, or interact with our travel assistance services.
2. Information We May Collect
We may collect basic information that users voluntarily provide while requesting travel assistance. This may include name, phone number, travel details, departure and destination information, preferred travel dates, and general support requirements.
3. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, such as browser type, device type, IP address, pages visited, time spent on the website, referring source and general usage data.
4. How We Use Information
Collected information may be used to respond to user requests, provide travel-related assistance, improve website performance, enhance user experience, monitor service quality, prevent misuse, and maintain operational records.
5. Call Information
Calls made to our support number may be monitored or recorded for quality assurance, training, verification, dispute resolution, and service improvement purposes. By calling our support number, you consent to such monitoring where permitted by applicable law.
6. Cookies and Tracking
Our website may use cookies or similar technologies to improve functionality, measure traffic, understand user behavior, and improve website performance. Users may control cookies through browser settings.
7. Sharing of Information
We do not sell personal information. Information may be shared only when necessary to provide requested assistance, comply with legal obligations, prevent fraud, protect rights, or work with trusted service providers who support our operations.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, content, or security of external websites. Users should review third-party privacy policies before sharing information.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards to help protect information. However, no internet-based service can guarantee complete security, and users share information at their own discretion.
10. Data Retention
Information may be retained for as long as necessary to provide services, maintain records, comply with legal requirements, resolve disputes, and improve operations. Information that is no longer required may be deleted or anonymized.
11. User Choices
Users may choose not to provide certain information, but this may limit our ability to provide support. Users may also disable cookies through browser settings, though some website features may not function properly.
12. Children’s Privacy
Our services are intended for general audiences and are not directed toward children. We do not knowingly collect personal information from children. If such information is identified, appropriate steps may be taken to remove it.
13. Updates to This Policy
This Privacy Policy may be updated from time to time. Updated versions will be posted on this page. Continued use of the website after updates indicates acceptance of the revised policy.
14. Contact
For privacy-related questions, users may contact SkyAssist Travel Services by calling 1-800-555-1234.